Drips ("we", "us", "our") operates an online store selling premium clothing within the Arab Republic of Egypt. We respect your privacy and process personal data in line with applicable Egyptian law, including Law No. 151 of 2020 on Personal Data Protection, where applicable to our activities.
1. Information we collect
- Account details — name, email, phone number, and password (stored securely; we never display your password).
- Order details — shipping address, governorate, city, items purchased, payment method (cash on delivery), and order history for signed-in customers.
- Communications — messages you send us (for example product reviews, and future support or complaint requests).
- Technical data — IP address, browser type, device information, and pages visited, collected through cookies and similar technologies when you use our website.
2. How we use your information
- Process and deliver your orders across Egypt.
- Contact you about order confirmation, delivery, or account matters.
- Provide customer support and respond to inquiries or complaints.
- Improve our website, products, and shopping experience.
- Comply with legal obligations and prevent fraud or abuse.
3. Cookies & analytics
We use essential cookies to keep your cart and sign-in session working. With your consent where required, we may use analytics tools such as Google Analytics and Google Search Consoleto understand how visitors find and use our site. These services may set their own cookies and process usage data according to Google's policies. You can control non-essential cookies through your browser settings.
4. Sharing your data
We do not sell your personal data. We may share information only with trusted service providers who help us operate the store — for example delivery couriers (name, phone, address), email delivery, hosting, and analytics — and only to the extent needed for those services. We may also disclose information if required by Egyptian law or a valid legal request.
5. Data retention
We keep order and account records for as long as needed to fulfil orders, handle returns or complaints, meet accounting requirements, and resolve disputes. You may request deletion of your account subject to legal retention obligations.
6. Your rights
Depending on applicable law, you may have the right to access, correct, or request deletion of your personal data, or to object to certain processing. To exercise these rights, contact us at info@drips-eg.com. We will respond within a reasonable timeframe.
7. Security
We use industry-standard measures to protect your data in transit and at rest. No online system is completely secure; please use a strong password and keep your login details confidential.
8. Children
Our store is not directed at children under 18. We do not knowingly collect personal data from minors.
9. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the site after changes means you accept the updated policy.
10. Contact
Questions about privacy? Email info@drips-eg.com. See also our Terms & Conditions.